We offer a feature called ‘Find Me Follow Me.’ You can ring your mobile phone at the same time (or delayed) as your desk phone.

This can be setup via your online user portal.

Answer Rules > Right Side of the screen, hit “Edit”

You can include your mobile phone number, and on the right side, you can add a 5 second, 10 second, or more delay. Your desk phone will ring, and if you don’t answer, after x seconds your mobile phone will also ring.

Using the green x, you can add multiple telephone numbers.

If you would like to setup a Conference Line, please contact our team.

There are a few options available:

1. You can setup direct telephone number or a toll-free number
2. Security options of password requirement
3. Announce entries & exits of users

You can easily transfer a call several ways.

1. Park: Using park is a great option. During a call, hit the Park button. The caller will hear music and they will now be placed into the ‘park’ key. You can then tell your colleague to pickup the call on Park the light will be red for all phones when there is a caller. This is great for small offices. If your phone doesn’t have a Park button, or you need a 2nd park, contact our team.

2. Blind Transfer: When you transfer a call without making an introduction. During a call you can either press the persons name if they are programmed on your phone, the call will transfer directly too them. If they aren’t programmed, select the transfer button, and dial their extension number, & press transfer again to complete the transfer.

3. Warn Transfer: When you introduce the caller before transferring them. During a call press the transfer key, enter their extension number, speak with your co-workers “I have John for you…” then press transfer again.

You can enable call forwarding via the online portal, or directly on your phone.

Depending on your phone model, call forwarding is within the home screen basic settings. You can enable/disable call forwarding.

You can also log into the online portal user > answer rules > and activate call forwarding.

If your desk phone won’t turn on, it’s most likely an issue with your power supply. With VoIP, there are several ways to power your desk phone.

1. Power Cable: Plugging into the wall, and directly into the phone.

2. POE Injector: This small device plugs into a power source (often under the desk) and has 2 internet ports, one for network, and one for the phone. Make sure the cables are plugged into the correct ports. There is either icons, or labels. The phone should be plugged into the one titled “POE.”

3. POE Switch: This is a network device that supplies power to the internet cables plugged in. This is often centralized in the data-closet.

After confirming you have a power source, the next steps are to confirm each cable is connected properly. If other phones in the office are working, you can compare the setup of phones that are working properly.

If you’re able to place outbound calls, but when callers reach you – they go directly to voicemail. You may have something called DND or do not disturb enabled.

This setting will show on your phone and is easy to turn on/off with the button labeled DND.

If your phone isn’t working it generally means, it’s not connecting to the internet. There are a few easy steps you can take.

1. Make sure your internet cable is plugged into the correct jack on the back of your phone. It should have a network symbol, or say “Internet.”
2. Try rebooting your modem/router.
3. Try rebooting your desk phone.

If the issue only impacts 1 telephone, you may want to try plugging the phone into another network jack to test the cables.

If you continue to have issues, please contact our support team for help.