If your phone isn’t working it generally means, it’s not connecting to the internet. There are a few easy steps you can take.

  1. Make sure your internet cable is plugged into the correct jack on the back of your phone. It should have a network symbol, or say “Internet.”
  2. Try rebooting your modem/router.
  3. Try rebooting your desk phone.

If the issue only impacts 1 telephone, you may want to try plugging the phone into another network jack to test the cables.

If you continue to have issues, please contact our support team for help.

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