Our Vancouver team is here to support your business and we always respond to requests as quickly as possible. Here is what you can expect from our team. These are estimates based on our normal operations and may be impacted.
Urgent/Outage: Immediate response & action (Please call for this level of response)
Feature Request: This type of request is basic updates to features or services on your account. We aim to complete these requests within 24 -48 business hours.
Advanced Request: This is a complex request or hardware order. The timeline will depend on the level of complexity, inventory levels & availability and will be provided on a case-by-case basis.
On-Site Visits: For urgent office visits, our team aims to arrive within 24 hours.
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