Accessing my voicemail

You can access your voicemail 3 ways. 1. Your voicemails can be emailed to you and include an attachment recording of the message. For advanced users, there is a voicemail transcription included in this email. 2. Your online portal has

Ring my mobile phone simultaneously when my desk phone rings

We offer a feature called ‘Find Me Follow Me.’ You can ring your mobile phone at the same time (or delayed) as your desk phone. This can be setup via your online user portal. Answer Rules > Right Side of

Conference Line

If you would like to setup a Conference Line, please contact our team. There are a few options available: 1. You can setup direct telephone number or a toll-free number 2. Security options of password requirement 3. Announce entries &

Call transfer

You can easily transfer a call several ways. 1. Park: Using park is a great option. During a call, hit the Park button. The caller will hear music and they will now be placed into the ‘park’ key. You can

Setting up call forwarding

You can enable call forwarding via the online portal, or directly on your phone. Depending on your phone model, call forwarding is within the home screen basic settings. You can enable/disable call forwarding. You can also log into the online

SnapMobile App Setup

Getting Setup with your B1 Communications Mobile Softphone. Our app ‘SNAPm...

Managing User Voicemail

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Troubleshooting Your Call Flow

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Managing Your Timeframes

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Manage Your Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Managing Ring Groups + Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Getting Started + User Management

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Office Manager | Video Academy

Web/Desktop App

Welcome to your web phone. You can use your computer to place and receive teleph...

General Firewall Rules

This article outlines the ports that need to be open to allow for endpoint regis...

Router & Firewall Adjustments

Troubleshooting

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