Response Times

Our Vancouver team is here to support your business and we always respond to requests as quickly as possible. Here is what you can expect from our team. These are estimates based on our normal operations and may be impacted.

Support hours

Our team of VoIP experts are 100% Vancouver based and offer both phone and email support. If you are experiencing a major outage and require immediate assistance, please call our team. Emails aren’t monitored actively. Standard Support Support(at)b1communications.ca Monday –

Billing and Payment Questions?

Our VoIP services are billed on a monthly basis automatically in Canadian currency. We send invoices electronically via email on the 1st or 15th each month. All hardware, supplies or usage charges will be invoiced separately. We accept automatic credit

How reliable is our VoIP Telephone Network?

Reliability is an extremely important part of our business and we invest significant resources, effort, and energy toward our network reliability. We aim for 99.999% uptime for our VoIP Network. The Foundation of our network reliability & quality. 1. We

In-Person visits

Our VoIP services include on-site visits for all Greater Vancouver customers. This service is included with our monthly plans and does not cost anything. We also include initial setup and staff training at your office. Contact our team if you

SnapMobile App Setup

Getting Setup with your B1 Communications Mobile Softphone. Our app ‘SNAPm...

Managing User Voicemail

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Troubleshooting Your Call Flow

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Managing Your Timeframes

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Manage Your Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Managing Ring Groups + Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Getting Started + User Management

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Office Manager | Video Academy

Web/Desktop App

Welcome to your web phone. You can use your computer to place and receive teleph...

General Firewall Rules

This article outlines the ports that need to be open to allow for endpoint regis...

Router & Firewall Adjustments

Troubleshooting

Chat Icon Close Icon