I’m experiencing call quality issues

Call quality issues are often related to your network modem/router. The first step to solve this issue is always a reboot of your modem & router. If you continue to experience issues, please contact our team to review your router

My telephone won’t power on

If your desk phone won’t turn on, it’s most likely an issue with your power supply. With VoIP, there are several ways to power your desk phone. 1. Power Cable: Plugging into the wall, and directly into the phone. 2.

My phone isn’t ringing, calls are going directly to voicemail

If you’re able to place outbound calls, but when callers reach you – they go directly to voicemail. You may have something called DND or do not disturb enabled. This setting will show on your phone and is easy to

My phone isn’t working

If your phone isn’t working it generally means, it’s not connecting to the internet. There are a few easy steps you can take. Make sure your internet cable is plugged into the correct jack on the back of your phone.

SnapMobile App Setup

Getting Setup with your B1 Communications Mobile Softphone. Our app ‘SNAPm...

Managing User Voicemail

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Troubleshooting Your Call Flow

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Managing Your Timeframes

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Manage Your Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Managing Ring Groups + Auto Attendants

Watch our step-by-step video tutorial on managing your telephone system. 0:02 We...

Getting Started + User Management

Watch our step-by-step video tutorial on managing your telephone system. Video T...

Office Manager | Video Academy

Web/Desktop App

Welcome to your web phone. You can use your computer to place and receive teleph...

General Firewall Rules

This article outlines the ports that need to be open to allow for endpoint regis...

Router & Firewall Adjustments

Troubleshooting

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