Getting Setup with your B1 Communications Mobile Softphone. Our app ‘SNAPmobile’

Here is a step-by-step guide to getting your mobile app setup on your iPhone or Andoird device.

SNAPmobile is an IOS & Android app that will allow you to make and receive internal and external phone calls, check your voicemail, modify various settings.

Getting Started

You will require a newer Android Smartphone running Android 9 or later or Apple IPhone running iOS 13 or Later. 

Downloads available here:

Apple App Store for iPhone and iPad	Google Play for Android Device
Scan with your phone to download	Scan with your phone to download

Download the app, then enter the Host ID: B1communications

Use the same login for your online portal (user number @ company name) and password. If you need this reset: Click Here.

You can now do the following:

• Make outbound calls using the app
• Check your voicemail, record new greetings & manage your voicemail greeting
• View call history
• Receive inbound calls to your extension
• Change answering rules 

 

Call using the Dial Pad

1. Select  icon on the bottom right of the screen to open the dial pad
2. Dial the number or extension you wish to reach.
3. Press the green ‘Phone‘ button to begin dialling

Dial by Contact

Select the  button on the bottom left of the screen to open the Contacts page

Press the ‘Phone‘ icon to the right to begin calling the chosen contact

For both methods, you will receive the below image if your default calling method is set to ‘Choose before each call’ and select your preferred calling method to begin calling out.

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Call Features

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Checking Your Voicemail Messages and Changing Your Voicemail Greeting

Select the  button on the bottom left of your screen to enter the Voicemail page.

You will be able to sort voicemails by new, saved, and trash. To change the sorting filter, click the drop-down arrow next to ‘Voicemail’ at the top and select how you would like to sort.
Tapping on a voicemail message will give you the following options:

• Listen
• Call back
• Save
• Forward
• View Info
• Delete

Changing Your Voicemail Greeting

To change your voicemail greeting you will need to select the button on the bottom right and select the ‘Greetings‘ option
At the Greetings page, select the  in the top right →  Add a name and press on record →  Select new greeting and activate

Transferring a Call

While on an Active call press ‘Transfer‘

1. You will then be prompted to choose from your contacts or to dial a number
2. Once the contact or number has been dialled you will choose to make the transfer via a ‘Blind Transfer‘ or an ‘Assisted Transfer‘

Below are the descriptions of the type of transfer.

• Blind Transfer ─ This will transfer the call to the selected contact or dialled number right away, ending your call with the original caller
• Assisted Transfer ─  This will start a call between you and the selected contact or dialled number
  • This gives you the option to inform the intended recipient of the transfer about the caller they would like to send over
  • Once ready to transfer, you will need to press ‘Complete Transfer‘ to send the caller over

3-Way Conference Call

While on an active call press ‘Add Call‘

1. You will then be prompted to choose from your contacts or to dial a number
2. Once the contact or number has been dialled a call will begin. This will put the original caller on hold
3. When ready, you will need to press  to begin the 3-Way Conference Call